Dell express service code warranty professional#

“ if I give you your Express Service Code will you trust me then?,” he said proceeded to give me the correct number. The caller gave me the Service Tag for my XPS 15 (L521x)! When I suggested that I would like to call him back, he told me that the support #s are very busy (!!) and I wouldn’t be able to get through. After asking him several challenging questions, I said ‘I have two Dell computers, which one is infected?” As you can imagine, I was more than a little skeptical. I received a phone call this afternoon from a male with an Asian (Indian?) accent purporting to be a Dell support tech advising me that my computer had been infected with potentially damaging malware. Reader Peter Sullivan sent me this note two days ago: At the end of the call he said ‘we are creating a platform so this will never happen again.'” The legal team is working with the FBI on this.’ He said that twice. “He said they had received calls ‘from people like you,’ and ‘many customers have called.’ In response to my question about why they had not sent data breach notifications, he said ‘The legal team is in charge. “I then told him they had all my PII and Dell service records for the computer I purchased from Dell in 2012,” Thomson recalled. Thomson said she called 1-86 (the real Dell’s support line) and told the technician about having received calls every day for the previous five days from people claiming to be Dell certified technicians or who worked for Dell. All of it was correct and they have quite a bit of contact information and service records with specific dates of calls and service.” “I confirmed with two of the people who called on two different days, one who said he was in San Jose, CA and another who said he was in India, the nature of the PII and service records they have. “So I am not happy that Dell has had this breach and many people are potentially in jeopardy,” Thomson said. Thomson is the author of the ABA Data Breach and Encryption Handbook, and a former Justice Department fraud prosecutor. Like this one, from Lucy Thomson of Washington, D.C. It was a known number from a known scam.”Īlmost every week this past month, I’ve received similar messages from other readers. He also, though, knew my name and gave me the Service Tag of my PC. Understanding that this was a scam, I asked him for a callback number. “He offered to help me remove said software. “He said that they had been monitoring my computer usage for the past couple of weeks, and that I had downloaded a dangerous piece of software,” Kaner said. I first heard about this in December 2015 from Israeli resident Yosef Kaner, who reported receiving a phone call from someone with a thick Indian accent claiming to be from Dell technical support. Dell responded at the time that its customer’s data protection was a top priority, and it reminded customers that Dell doesn’t make unsolicited calls asking to charge to fix an issue they did not report or previously request help with unless they have signed up for premium support services.

Dell express service code warranty professional#

In January, Ars Technica’s Dan Goodin wrote about a guy who’d been complaining to Dell for six months about the very same problem, in which the scammers try to convince the customer that their computer is infected and in need of professional services.